Refund Policy

We may provide a refund when:

• ▸you were charged more than once for the same purchase;
• ▸you were charged an incorrect amount;
• ▸payment was completed but the purchased product or service could not be delivered;
• ▸a technical problem attributable to Pepinho or one of our service providers prevents the purchased service from functioning and we are unable to resolve the problem within a reasonable period;
• ▸we cancel a paid service before providing it; or
• ▸a refund is required by applicable law.

We generally do not provide refunds simply because you changed your mind after a digital product or service has been delivered, activated, redeemed, or materially used.

We may nevertheless approve refunds or account credits in exceptional circumstances at our discretion.

eSIM plans are digital telecommunications products that may be provisioned shortly after purchase.

Refunds may be available when:

• ▸payment was completed but the eSIM could not be provisioned or delivered;
• ▸you received an incorrect eSIM plan due to an error by Pepinho;
• ▸the eSIM cannot function as advertised on an otherwise compatible device or supported network and our support team cannot resolve the issue;
• ▸you were charged more than once for the same eSIM purchase; or
• ▸a refund is otherwise required by applicable law.

eSIM purchases are generally non-refundable once:

• ▸the eSIM has been installed or activated;
• ▸the eSIM has connected to a supported mobile network;
• ▸any included mobile data has been consumed;
• ▸the plan has expired after becoming available for use; or
• ▸the eSIM or its activation information has otherwise been successfully used.

An eSIM is not eligible for a refund merely because you used all of the included data sooner than expected.

Customers are responsible for checking device compatibility, destination coverage, plan size, and plan duration before purchasing. If the service itself was incorrectly described or did not materially match what was purchased, contact us and we will review the case.

If an eSIM has not yet been activated or used, contact us as soon as possible. We will determine whether cancellation remains technically possible.

Pepinho VPN provides digital access that may become available shortly after purchase.

VPN purchases are generally non-refundable after the VPN service has been activated and materially used.

A refund may be available when:

• ▸payment was completed but VPN access was never successfully provided;
• ▸a technical problem attributable to Pepinho or our VPN service provider prevents the service from functioning and cannot be reasonably resolved;
• ▸you were charged incorrectly or more than once; or
• ▸a refund is required by applicable law.

Temporary interruptions, individual website restrictions, differences in connection speed, or the inability of a particular third-party website or service to work through a VPN do not automatically qualify a purchase for a refund.

If you experience a technical problem, please contact support so that we have an opportunity to diagnose and resolve it.

GamePass and GamePass+ are digital memberships that provide access to Pepinho features and benefits.

Purchases are generally non-refundable once the membership has been activated and its benefits have become available.

Refunds may be provided when:

• ▸payment was completed but the membership was not activated;
• ▸the wrong membership was applied because of an error by Pepinho;
• ▸you were charged incorrectly or more than once;
• ▸Pepinho is unable to provide the purchased membership; or
• ▸a refund is required by applicable law.

Using only part of a membership period does not ordinarily entitle you to a partial or prorated refund.

If we approve an exceptional refund after membership activation, we may terminate the corresponding GamePass or GamePass+ entitlement and reverse benefits associated with the refunded purchase.

Founder Pass is a limited digital package that may include permanent Founder status and additional Pepinho benefits.

Because Founder Pass benefits may be granted immediately and may include redeemable benefits or coupons, Founder Pass purchases are generally non-refundable once the Founder Pass has been activated or any included benefit has been redeemed.

If Pepinho is unable to provide the Founder Pass or material benefits included with the purchase, we will work with you to correct the issue and, where appropriate, provide a replacement, account adjustment, partial refund, or full refund.

Any rights provided by applicable consumer law remain unaffected.

Pepi Points, promotional rewards, coupons, and similar benefits are not independently refundable for cash unless expressly stated otherwise or required by law.

If a purchase that generated Pepi Points, coupons, credits, membership time, or another promotional benefit is refunded, reversed, disputed, or charged back, Pepinho may reverse the corresponding benefits.

Benefits already redeemed may be taken into account when determining whether a refund can be issued and, where permitted by law, the amount of any refund.

Entry into ordinary skill-based Pepinho gameplay does not create a right to a refund based on game performance, leaderboard position, competition outcome, or failure to win a prize.

Prizes, promotional awards, and rewards provided by Pepinho are not purchases and therefore are not subject to this Refund Policy as purchased products.

Separate competition or promotional terms may apply.

A suspension or termination resulting from fraud, abuse, payment fraud, manipulation, violation of our Terms of Service, or other prohibited conduct does not by itself create a right to a refund.

This does not affect any refund or consumer right that must be provided under applicable law.

If you believe a Pepinho charge is incorrect, please contact us before initiating a chargeback or payment dispute. We will investigate duplicate charges, incorrect amounts, failed fulfillment, and other legitimate billing problems.

We may temporarily restrict affected entitlements while a payment is reversed or disputed.

Fraudulent or abusive chargebacks may result in account restrictions in accordance with our Terms of Service.

To request a refund, contact:

hello@pepinho.games

Please include enough information for us to locate the purchase, such as:

• ▸the email address associated with the purchase or Pepinho account;
• ▸the product or service purchased;
• ▸the approximate purchase date;
• ▸the order or transaction reference, if available; and
• ▸a brief explanation of the problem.

Do not send passwords, private keys, seed phrases, full payment-card numbers, or other sensitive authentication information.

We may request additional information reasonably necessary to verify the transaction or investigate a service problem.

Approved refunds will normally be returned to the original payment method when technically possible.

Payment processors, banks, card networks, and other financial institutions may require additional time to post an approved refund. Processing times after Pepinho submits a refund are outside our direct control.

Where returning funds to the original payment method is not technically possible, we will determine an appropriate alternative consistent with applicable law and the circumstances of the transaction.

Consumer protection laws differ between countries and regions.

If applicable law gives you cancellation, withdrawal, refund, warranty, or other rights that cannot legally be excluded or limited, those rights take precedence over any conflicting provision of this Refund Policy.

We may update this Refund Policy as Pepinho products, payment methods, or legal requirements change.

The version published on Pepinho Games at the time of your purchase, together with any mandatory rights provided by applicable law, will govern that purchase unless a later version provides you with more favorable terms.

Questions about purchases, cancellations, or refunds can be sent to:

Pepinho Games

Operated by CopiCat LLC